Shipping policy

Shipping Policy

Thank you for choosing AshWater Products, LLC. We strive to provide a transparent and efficient shipping experience by leveraging the most current carrier data.

1. Shipping Rates & Live Estimates

We utilize the US Postal Service (USPS) for all shipments. To ensure you receive the most accurate pricing, we offer flexible and variable shipping rates calculated directly through our Shopify integration.

  • Real-Time Calculation: Shipping charges are calculated automatically at checkout.

  • Variable Pricing: Rates are determined by the total weight and dimensions of your order, as well as the destination address.

  • Service Choices: You may select from various USPS service levels (such as Ground Advantage or Priority Mail) during checkout to suit your preferred delivery speed and budget.

2. Shipment Processing & Delivery Days

At AshWater Products, LLC, our shipping schedule is aligned with the active operating days of the US Postal Service.

  • Standard Shipping Days: Orders are processed and dispatched on days that the USPS is operational and accepting mail. This includes Saturdays, provided the local post office is open.

  • Holidays: Shipping and delivery will not occur on federal holidays or any day the US Postal Service is officially closed. Please note that transit times may vary during holiday weeks based on carrier volume and specific post office holiday hours.

  • Processing Time: Most orders are prepared for shipment within 1-3 business days.

3. Shipment Confirmation & Tracking

Once your order has been scanned by the USPS, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information typically updates within 24 hours of the package being received by the carrier.

4. Customs, Duties, and Taxes

AshWater Products, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and brokerage fees).

5. Damages and Missing Shipments

AshWater Products, LLC is not liable for products damaged or lost during transit. If you received your order damaged, please contact the USPS directly to file a claim.

  • Please retain all packaging materials and the damaged goods for inspection during the claim process.

  • We recommend taking clear photos of the packaging as it arrived to assist in your claim.

Quick Tip for Your Customers

Since you ship on Saturdays, it’s a great "value add" to mention on your social media or product pages. Many customers assume businesses don't move mail over the weekend, so highlighting that AshWater Products, LLC follows the USPS Saturday schedule can be a nice competitive advantage.